Terms and Conditions

Customer

  • Is the final consumer of Pharma Future products and their associated trademarks
  • He is shopping for himself and his loved ones in the comfort of his home
  • Can shop completely without registration or with a simple registration for which he receives a free gift from Pharma Future
  • A free gift is usually a sample of a new product, the product itself from the Pharma Future portfolio or a reminder or promotional item
  • In case of any registration, even registration without purchasing products, the customer may be contacted by a distributor or reseller of Pharma Future (usually according to the location or address he filled in at the time of registration) with an offer of other possible discounts and benefits, see below in these terms and conditions
  • When purchasing through a registered distributor, the customer gets a 22-23 % discount
  • You can obtain more information about the possibility of purchasing through an authorized distributor at the customer service line of Pharma Future, phone.: +420 585 754 743, or e-mail: info@pharma-future.com, or find the nearest distributor or reseller at www.pharma-future.com in the section „Dealers“

Orders, deadlines, delivery

Receiving orders

  • Orders can be made by phone at customer service line at +420 585 754 743, by e-mail at info@pharma-future.com or at the address of the establishment Pharma Future Ltd., Hněvotínská 955, 779 00 Olomouc
  • The time to receive phone orders is from 7am to 3pm
  • Orders made via e-shop at www.pharma-future.com or through the distribution system at www.pharma-members.com are accepted 24 hours a day
  • Orders will be dispatched within 24 hours after their execution within working days and delivered within the Czech Republic via PPL within the next day
  • Orders can also be picked up in person at Pharma Future Ltd. at Hněvotínská 955, 779 00 Olomouc from 7:00 am to 3:00 pm
  • Personal pickup is free of charge
  • Delivery on orders exceeding CZK 800 with VAT is also free of charge (to be paid by Pharma Future)
  • For orders up to CZK 800 (with VAT) inclusive, delivery will be charged in the amount of CZK 82.64 excl. VAT, i.e. CZK 100 including VAT
  • The goods can be paid by cash on delivery or by bank transfer, eventually by use of GoPay payments
  • Pharma Future has the right to provide the possibility of payment on invoice with maturity. However, this right is not automatic and is subjected to individual approval by Pharma Future Ltd.

Respecting sales prices

  • Pharma Future Ltd. prohibits the sale of Pharma Future brand products and their associated trademarks for non-catalogue prices
  • Catalogue prices are valid until the release of a new catalogue, the date of entry into force of a new catalogue is marked on the front of the new catalogue
  • Pharma Future may also issue extraordinary leaflets, their validity is limited in time and clearly marked in the front of the leaflet
  • Pharma Future can enable its retailers and distributors promote their products or sell them on the Internet, but they always have to comply with the set selling prices on the Pharma Future website - www.pharma-future.com
  • The company explicitly forbids placing products on discount and auction servers
  • The exception is products from the "Action and Sell" category, which can be offered by sellers / distributors at arbitrary prices
  • Non-observance of sales prices is taken as a gross violation of business terms and may lead to an immediate termination of cooperation

Complaints and returns

  • If you are not satisfied with the product of Pharma Future, you have the right to return it without giving any reason within 14 days of receiving the goods.
  • Properly wrap the returned goods, including the original packaging and complaint protocol, and send it back to Pharma Future
  • The cost of sending a claimed product is paid by the customer (buyer)
  • The Buyer acknowledges that if he obtained free gifts with his purchase, the gift agreement between Pharma Future and the buyer is made conditional upon the purchaser's use of the right to withdraw from the purchase contract, the gift contract is no longer valid and the buyer is obliged to return the returned goods and the related gifts
  • If the goods are defective, the customer may request replacement of the goods, removal of the defect or money back
  • In the event that the customer wants to keep the defective goods and does not insist on their removal, he may require a reasonable discount on these goods
  • If a customer causes a defect of the product (for example, by improper use or handling of the product), he / she is not entitled to a free removal of this defect or demanding a discount
  • Complaints must be processed without undue delay, but no later than within 30 days
  • In the case of a refund or a discount, we only send money to the customer's bank account specified in the complaint protocol

Valid from 24th May 2018